privacy
BIKINI WAX SHACK PRIVACY POLICY
This is the privacy policy for BIKINI WAX SHACK:
Bikini Wax Shack is located at 120 High Street, Upton, Northampton NN54EH. This privacy policy explains how we use any personal information we collect about you and why we collect it.
Any changes we make to our privacy policy are posted on this page. Requesting a treatment with BIKINI WAX SHACK or the use of any related services indicates acceptance of the policy in force at the time of booking.
Policy version: 08/12/2023
INFORMATION WE COLLECT FROM YOU
When booking a treatment with us for the first time, we will ask for your name, phone number, email address and credit or debit card information. In order for your appointment to go ahead, we will also ask information about your age and health.
For each treatment booked and carried out by us, we record the date and time of the appointment, services carried out, results, price paid, products purchased, and any advice given by us relating to your treatment.
You do not have to share the above personal data with us, but if you choose not to then we cannot offer you a treatment with BIKINI WAX SHACK.
COOKIES
We and our trusted partners use cookies and other technologies in our related services, including when you visit our Site or access our services.
A "cookie" is a small piece of information that a website assigns to your device while you are viewing a website. Cookies are very helpful and can be used for various different purposes. These purposes include allowing you to navigate between pages efficiently, enabling automatic activation of certain features, remembering your preferences and making the interaction between you and our Services quicker and easier. Cookies are also used to help make sure that the advertisements you see are relevant to you and your interests and to compile statistical data on your use of our Services.
The Site uses the following types of cookies:
a. 'session cookies' , which are stored only temporarily during a browsing session in order to allow normal use of the system and are deleted from your device when the browser is closed;
b. 'persistent cookies', which are read only by the Site, saved on your computer for a fixed period and are not deleted when the browser is closed. Such cookies are used where we need to know who you are for repeat visits, for example to allow us to store your preferences for the next sign-in;
c. 'third-party cookies' , which are set by other online services who run content on the page you are viewing, for example by third-party analytics companies who monitor and analyse our web access.
Cookies do not contain any information that personally identifies you, but Personal Information that we store about you may be linked, by us, to the information stored in and obtained from cookies. You may remove the cookies by following the instructions of your device preferences; however, if you choose to disable cookies, some features of our Site may not operate properly, and your online experience may be limited.
We use a tool which is based on the Snowplow Analytics technology to collect information about your use of the Site. The tool collects information such as how often users access the Site, which pages they visit when they do so, etc. The tool does not collect any Personal Information and is only used by our Site hosting and operating service provider to improve the Site and services.
Use of script libraries (Google Web Fonts)
In order to present our contents correctly and make them graphically appealing across all browsers, we use script libraries and font libraries such as Google Web Fonts (www.google.com/webfonts) on this website. Google Web Fonts are transferred to your browser's cache to avoid multiple loading. If your browser does not support Google Web Fonts or does not allow access, content will be displayed in a default font.
Calling script libraries or font libraries automatically triggers a connection to the library operator. In theory, it is possible – but currently also unclear whether and, if so, for what purposes – that operators of corresponding libraries collect data. The privacy policy of the library operator Google can be found here: www.google.com/policies/privacy.
WHY WE NEED THIS INFORMATION, HOW WE USE IT AND HOW LONG WE KEEP IT FOR
Personal information
We need your name and contact details to register you as a client and for us to send you confirmation and reminders of your appointments. We also use these details to send you paperwork related to your chosen treatments (e.g. a consultation form and aftercare advice). Your age and certain health information is needed to ensure that it is safe for us to provide the treatments you have booked.
We record information about all treatments carried out so that we can provide you with an efficient service, monitor customer trends and to fulfil the requirements of our insurers.
We use Ovatu for our booking system. Your details are encrypted and stored on their secure servers and the platform is password protected, which ensures only the therapist providing your treatment has access to your digital file. You can learn more about Ovatu and their privacy policy at www.ovatu.com/privacy
In order to comply with the terms of our insurance provider, the above information is stored by us for 7 years after the date of your treatment.
Payment information
We use Stripe, Sumup and Paypal for payment services.
When registering as a new client, we request your credit or debit card details to collect a 25% deposit this is to help us prevent ghost bookings and to administer our cancellation policy. This information is encrypted and held securely by Stripe for as long as you are a registered customer. You can read more about Stripe and their privacy policy at www.stripe.com/privacy
When paying for your treatment by credit or debit card, this is processed by SumUp. We keep digital receipts for accounting purposes, which are stored securely. Learn more about SumUp and their privacy policy at www.sumup.co.uk/privacy.
When paying for your treatment by PayPal, this is processed by PayPal. We keep digital receipts for accounting purposes, which are stored securely. Learn more about PayPal and their privacy policy atwww.paypal.com/webapps/mpp/ua/privacy-full.
MARKETING
We would love to send you occasional news, special offers and exclusive discounts by email. By default, all marketing messages are turned off. You can change your marketing preferences at any time through your online customer account, or by contacting us using the details at the bottom of this policy. You can also unsubscribe from marketing emails by using the ‘unsubscribe’ button included with every message.
DISCLOSURE OF YOUR INFORMATION
We will never share your information with anyone outside of BIKINI WAX SHACK, unless we are required to do so for legal reasons.
ACCESSING AND REQUESTING CHANGES TO YOUR PERSONAL INFORMATION. You can review, update or correct personal information we hold about you by contacting us using the details at the bottom of this policy.
MAKING A COMPLAINT
If you believe we are not handling your data correctly, please get in touch and we will do our best to put things right. If you are unhappy with our response, you can contact the Information Commissioner’s Office via their website: www.ico.org.uk/concerns.
CONTACT US
Please get in touch if you have any questions about this privacy policy or the information we hold about you. You can do this by phone+44 (0)7915 054 055, email (www.bikiniwaxshack.com/contact) or post (BIKINI WAX SHACK, 120 High Street, Upton, Northampton, NN5 4EH).
